FAQ
I just placed an order, when will it ship?
Please allow 24-48 hours production time for your order to ship out, average shipping times are 7-10 business days excluding holidays.
Tracking numbers will be updated 3-5 business days after your order has been SHIPPED. If you don't have a tracking number after 5 business days please email us hello@aranzasu.com
I am not in love with my order, can it be returned? What if there is an issue?
Please note that, as a general policy, we do not accept returns or offer refunds unless your item has arrived damaged. In the unfortunate event that your item is damaged during transit, we sincerely apologize for any inconvenience this may have caused.
If you have received a damaged item, we kindly request that you contact us immediately at hello@aranzasu.com. To facilitate the return process, please refrain from discarding the damaged item. We will provide you with detailed return instructions to ensure a smooth and hassle-free return experience.
Our dedicated customer support team at Aranzasu.com is committed to resolving any issues promptly and to your satisfaction. Your feedback is invaluable to us, and we will do our utmost to address your concerns.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships.
I have entered an incorrect address what do I do now?
If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong notify us via email at hello@aranzasu.com and we can change the address to the correct one within 24 hours.
How long does shipping take?
The average shipping time is 5-7 business days.
I have a question that wasn't answered, can you please help?
Absolutely! Please email us to hello@aranzasu.com and we will be happy to assist you in any way we can. please include your order number in your email.
